Privacy Policy

1. Introduction

MedTracker by MyMed ("we," "our," or "us") is committed to protecting your privacy and the security of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical care management platform.

By using MedTracker by MyMed, you agree to the collection and use of information in accordance with this policy. We are HIPAA certified and comply with all applicable healthcare privacy regulations.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, profile photos)
• Patient profiles and medical information
• Medical records (scans, test results, lab tests, doctor summaries, prescriptions)
• Appointment information and medical calendar data
• Notes, reminders, and care plan information
• Communication preferences

2.2 Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• Device information and browser type
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our medical care management services
• Organize and manage your medical records and information
• Send appointment reminders, test notifications, and follow-up alerts
• Facilitate communication with healthcare providers
• Process payments and manage your subscription
• Respond to your inquiries and provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal or health information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We share information when you explicitly authorize us to do so, such as sharing medical records with healthcare providers or family members.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, subject to strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Medical Emergencies: In emergency situations, we may share information with healthcare providers to ensure your safety.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your information, including:

• End-to-end encryption for all health data
• Secure data storage with regular backups
• Access controls and authentication measures
• Regular security audits and assessments
• Employee training on data protection
• Compliance with HIPAA security requirements

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

6. HIPAA Compliance

MedTracker by MyMed is HIPAA certified and complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws, including:

• HIPAA Privacy Rule
• HIPAA Security Rule
• HIPAA Breach Notification Rule
• State-specific healthcare privacy regulations

As a Business Associate, we maintain Business Associate Agreements (BAAs) with healthcare providers and ensure all health information is handled according to HIPAA standards.

7. Your Rights and Choices

You have the following rights regarding your personal and health information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing where applicable

You can exercise these rights through your account settings or by contacting us at

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical records may be retained longer as required by healthcare regulations. When you delete your account, we will delete or anonymize your information, except where retention is required by law.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

10. International Users

If you are using MedTracker by MyMed from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@mymed.health
Address: MedTracker by MyMed Privacy Officer